Question 1

VMS Installation SOP

Accepted Answer

You can find this table from our DET file.

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Question 2

What is GVD  KIC Table ?

Accepted Answer

KIC  means Kick-Off Checklist, it can help you to overview and plan your project.

• Plan your hardware server /workstation spec first.
 • Design your recording and streaming capability.
 • After complete your KIC table, have GVD Support to give you GVD professional final comments before your hardware purchasing.

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Question 3

What is GVD DET Table ?

Accepted Answer

DET means Deployment Execution Table, it guid you step-by-step to buildup your project right on servers.

• Covers all the first step setup on server / workstation   (configurations).
 • Cover your systems test/verification to prevent your design our of the systems spec.

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Question 4

What is GVD RMA Support Table?

Accepted Answer

RMA  Support Table is for trouble shooting. If your systems run into any problems and requires GVD consulting services, 
you should fill up this table as  much as you can so we can provide necessary help immediately.

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Question 5

How to access GVD technical support to my project installation issues ?

Accepted Answer

If you have installation issues, please post your question on GVD Forum, or you can connect us by LINE or WhatsApp.

LINE:

lin.ee
(https://lin.ee/on930ioG)LINE Add Friend(https://lin.ee/on930ioG)

WhatsApp:
https://wa.me/message/W4G7CL4LEX74M1(https://wa.me/message/W4G7CL4LEX74M1)

Question 6

Can I install GVD Free Trial Suites without license?

Accepted Answer

Of course! Our Trial Demo for free 1-3month every quarterly, 
And make sure you like it, then pay!

Question 7

What kinds of the VMS maintenance jobs need to be done  ? And How often ?

Accepted Answer

Any IP solution surveillance is a heavy IO loading application, running huge amount of video data on your HDDs, RAID Module, Network Ports and many others key server components. Not to mention that most of the surveillance systems are running for 24/7 mission-critical applications.
DiagTrack is a Windows background service that collects diagnostic data to improve system performance and resolve issues. Users will need to manage their data collection through privacy settings, and to clean up periodically before the data is too big.
Windows DWM.exe (Desktop Window Manager) manages visual effects like transparency and animations in Windows DWM may use high CPU/GPU resources due to heavy visual tasks. Windows won't allow disable DWM. Restarting DWM is recommended periodically.
To ensure the servers, HDD, networks, OS are well maintained in a working condition is a must for any user.
The following aspects should also be considered:
For any NVR, Failover Server, Archive Serve: restart system at least every 6x months
For any E4200, E2200, E1100: restart system at least every month
For C5104 Database Server iGlance Server, restart system at least every 6x months
For any C5104 Database Server schedule restart, make sure you will restart all of NVRs first, then C5104, then restart all E4200 Workstation
And for your 6x months VMS Maintenance , you shall follow the sequence to restart servers or workstations
1. Failover Server  
2. NVR Servers  
3. Database Server   
4. iGlance Server   
5. E4200, E2200, D4200  Workstation

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For more details, please refer to Admin Manual / Appendix V. GVD Product Warranty & Scheduled Maintenance Policy

Question 8

How to become a GVD VMS 4.0 Certified Engineer?

Accepted Answer

There are few GVD Training programs, you shall roll and complete first.
 • “VMS 4.0 What & How Introduction”
               This is training to overview what are GVD products and their main functions.
               And what tools and information, you shall know about before you handle GVD products.
 • “VMS 4.0 Pro Suites Operation”
               This is mainly to share what VMS 4.0 basic functions and advanced features.
 • “VMS 4.0 End User Training”
               This is training for the GVD end-users, who have their VMS systems installed, how to handle daily operation and maintenance etc.

Then after complete your GVD training programs, then you can make an online appointment with GVD Technical Manager for your GVD Certification Program. 
Such certification exam, will take about 1.5 hours.
And you will have few things to prepare in advance.
And you will need to have Desktop ready to your certification.

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Question 9

What is GVD Certification Program ?

Accepted Answer

Starting from Oct 1st, 2024, GVD will need their partners to have GVD Certified Eng for any GVD technical discussion or support communication.

GVD VMS 4.0 Certification Program:
- Certification Training will take 90x min to complete
 • This Certification Program is more like an Exam to make sure such Eng is qualified to handle and support GVD products and communication
 • Partner Eng shall be familiar with GVD products and architecture before this Certification Process including GVD Website, “GVD VMS 40 What & How Introduction”, “GVD Pro Suites” download the following before Certification: “GVD Admin Manuals”, “GVD Operation Manuals”, GVD latest VMS 40 trail 
 • Partners need to prepare a PC or Server(All-in-One Server) for VMS Installation and features exercise
 • Partners need to prepare a notebook for Zoom confcall for their Certificate Training and download necessary files from GVD website
- Once Partner Eng is Certified, GVD will provide GVD Certificate, good for 2x year
- Any GVD technical communication or executive will go thru such Certified Eng via GVD Line or WhatsApp channel

*This table can be downloaded in VMS Tools (https://www.gvdigital.com/download)
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Question 10

How to upgrade VMS systems?

Accepted Answer

If you need to upgrade your VMS systems, there are guidelines here you need to follow before your action. GVD will recommend you shall have  your Product Warranty or Extended Product Warranty to proceed with your VMS upgrade to access the necessary technical support from GVD.
And there is a final check list & policy to help your upgrade
1. You must backup your VMS systems configurations: NVR, Database, Conductor. You will consider to backup (restore point) your Windows OS in case you need to restore back your current systems.
2. If your VMS version is too old to the current version you want to upgrade, make sure you will consult with GVD technical support before your action.
3. Your too-old-version shall be deleted from your servers before you install your new version of VMS.
4. You only allow yourself to directly install VMS new release if yours is the sequential version to the new one.

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