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GVD Professor

There are plenty of YouTube video clips to guild you how to master GVD Suites and their functionalities.
GVD Professor covers the training video including: GVD systems setup and configure, basic video operation, alarm and reports, also how to maintain your systems.

GVD Forum

GVD Forum is the perfect place to let GVD customers to engage in discussions, share information, ask questions, and connect with others who share similar interests or concerns.

FAQ
  • How to choose the right NVR hardware for 64x IP cams recording ?
    Regarding to the hardware specification suggestion, GVD offer the detailed table in KIC about mini hardware requirement for GVD VMS 4.0 Suites. If you have other requirements need to check, please contact us from e-mail or LINE or WhatsApp.
  • How to choose the right Database Server hardware for 400x IP cams recording solution?
    Regarding to the hardware specification suggestion, GVD offer the detailed table in KIC about mini hardware requirement for GVD VMS 4.0 Suites. If you have other requirements need to check, please contact us from e-mail or LINE or WhatsApp.
  • How to choose the right Workstation(E4200) hardware for 32x IP cams video display and monitoring ?
    Regarding to the hardware specification suggestion, GVD offer the detailed table in KIC about mini hardware requirement for GVD VMS 4.0 Suites. If you have other requirements need to check, please contact us from e-mail or LINE or WhatsApp.
  • How to choose the right RAID controller for NVR or Failover Server ?
    RAID card selection: must be MegaRAID chipset for your storage HDD
  • How to choose the HDD for NVR or Failover recording ?
    HDD selection: must be Enterprise HDD for your Rackmount Server
  • Failed to install GVD SW-C5104 Database Server , what shall I double check first ?
    Need to double check you have the Proper Network Environment 1.) Ethernet cable is connected to a working and powered on network switch from Database Server first 2.) Only allow one ethernet port activated on C5104(if there are more than one either ports on C5104 Server) and only one IP address allowed to assign to that ethernet port. For the detail, please refer to: Admin Manual/Appendix II./Proper Network Environment
  • I have 400 cameras project, which requires Failover solution, which VMS package I shall pick up ?
    You may need VMS Max Package for your product. Refer to: https://www.gvdigital.com/product
  • Can I turn off the auto start and auto sign in config?
    You can find these options on the 'NVR Configuration Page'. For complete details, please refer to the 'Admin Manual: Manage NVR Settings / Manage System Security'.
  • My E4200 is running very slow on the live video display , what shall I do to improve ?
    Please double check the following sections(in DET file), or refer to Manual/Appendix II./Video Display Performance Measure on Workstation, VideoWall and Other Clients
  • How come my E4200 after installed, the live video decoding performance is not as good as I expected ?
    Please double check you already finish the following sections on DET, these task will effect our E4200 video quality.
  • How to start the recording?
  • My NVR Windows cropped ? How to restore ?
    Open Viewer Settings Check your aspect ratio Please refer to Admin Manual/ Manage Display for more details.
  • I noticed there is mem leaking on my NVR, what I shall do ?
    Please double check these items all completed, if not, please do it. It will may you memory leaking.
  • How to rebuild my HDD?
  • How to collect logs?
    GVD provide a collect tool name 'collect_info' to help user collect their logs. The complete operation please see the training video.
  • How to backup VMS Database Server ?
    Backup & Restore Configuration This section provides guidance on the tool used in the GVD package for backing up configuration files. It is applicable to four products: Pro NVR, VMS Database Server, VMS Conductor, and Failover Server. The operational steps are as follows: 1. Download the file “Config_Backup _00_04_01_X_XXX.exe” to your server, ensuring that this tool exclusively on local server. There is no service for backing up to other servers via network. 2. Confirm the available storage space, Database Server requires approximately 20GB, the others need around 100MB. 3. Open the tool” Config_Backup _00_04_01_X_XXX.exe” 4. Follow the prompts and enter your choice. 5. For backup, choose option (1) Backup. 6. Select the appropriate location to save the configuration. Then complete the backup action. 7. The same tool is used for restoration. When choosing the operation, select option (2) Restore and choose the file saved earlier. Then finish the restore action. Regarding to Windows OS backup can refer to the GVD Training Video
  • I want to remove the operational permissions of a certain account. How do I do this?
    About the 'manage permissions', you need to 📍 Open User Accounts page To manage user accounts, including user groups and permissions, it relies on the User Accounts page. Follow the guide below to open the User Accounts page. From the Taskbar, click the Home button . Next, from the system Home that opens, click the linked text Configure. Then, from the Configure menu that opens, click the User Accounts button. The User Accounts page then opens and auto shows Users settings in the Workspace. In case the Users settings doesn't show, click Users from the Navigational Pane. Move the mouse pointer over the user account that you want to remove. A cross sign icon then shows in the upper-right corner of the user account you want to remove. Hit the cross sign icon . The system then prompts you to confirm the deletion. Hit the Remove button.
  • Backup your NVR configuration
    Backup & Restore Configuration This section provides guidance on the tool used in the GVD package for backing up configuration files. It is applicable to four products: Pro NVR, VMS Database Server, VMS Conductor, and Failover Server. The operational steps are as follows: 1. Download the file “Config_Backup _00_04_01_X_XXX.exe” to your server, ensuring that this tool exclusively on local server. There is no service for backing up to other servers via network. 2. Confirm the available storage space, Database Server requires approximately 20GB, the others need around 100MB. 3. Open the tool” Config_Backup _00_04_01_X_XXX.exe” 4. Follow the prompts and enter your choice. 5. For backup, choose option (1) Backup. 6. Select the appropriate location to save the configuration. Then complete the backup action. 7. The same tool is used for restoration. When choosing the operation, select option (2) Restore and choose the file saved earlier. Then finish the restore action. Regarding to Windows OS backup can refer to the GVD Training Video
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